Customer Service Careers

Your calling
to be a part of
something bigger

Who we are

Doing business with people, for people.

Teleperformance's global footprint reaches over 170 countries powered by 410,000 employees who make invaluable impacts on our operation, and the industry, as a whole. Our local presence in Montego Bay is backed by over 4,100 customer service professionals in the Freezone.

With over 20 years of experience serving as a contact center market leader in Jamaica, the solutions you'll provide will reach various industries - from financial services and telecommunication to retail - in North America and the Caribbean. If you're ready to be part of a supportive atmosphere focused on rewarding a job well done, join us!

Learn more about the opportunity

What you'll do

Be a Customer Service Expert

Are you a great listener? One who responds with empathy and thoughtful solutions? Your career is here. No experience necessary! We'll provide all the training you need to become an interaction expert, servicing customers across a wide variety of industries via voice and chat interactions. And, we have a variety of projects and shifts available, in a secure, climate-controlled environment.

Over 30% of employees in our Jamaica contact center count Teleperformance as their first job. We think you'll agree this is a great place to start and to make your career home. In fact, well over half of all non-agent roles filled are a direct result of internal promotions. Fill out the form to get in touch.

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First Name^*

Last Name^*

Email Address^*

Mobile Phone Number^*

WhatsApp Number^*

Best way to contact you^*

Phone

Text

WhatsApp Message

WhatsApp Call

I am fluent in the following languages^*

English

Spanish

French

A culture of belonging

Where great minds come together

We are fueled by passion, persistence, continuous improvement and a commitment to deliver nothing but the very best for our clients. True to our philosophy, we aim to inspire and motivate you to achieve more and make your mark on our customers' businesses. Building and nurturing a diverse, inclusive culture that best represents who we serve, is one of the ways we live up to these values.

We want you to come as you are because there is beauty and strength in our differences. Here, everyone is welcome and all voices are valid. In 2023, we ranked among Newsweek's Global Top 100 Most Loved Workplaces^®, a powerful endorsement from our employees and leadership.

Our global commitment, by the numbers:

54% of all employees identify as female
7.2K people with disabilities hired in 2022
2.3K refugees have found a safe work home here
#32 on world's most gender-balanced company list

^*Intermediate or Advanced English level is required

^*Teleperformance hiring personnel will only use @teleperformance.com or Teleperformance.do email addresses to contact you. If you receive emails from Teleperformance managers pointing to any other addresses or personal emails outside from the corporate networks @teleperformance.com or teleperformance.com, please do not open such messages and delete them immediately from your account to protect you, and your devices from any harm.

A place to learn, thrive & evolve.

Happier, more satisfied employees perform better. Supporting your ambitions in and out of the workplace plays a huge role in that. Our benefits are designed to meet you where you are and find your ideal work-life balance. Additionally, you'll have access to top-notch training, reward programs and a slew of fun events and opportunities to support great local charities.

We'll pick you up

We offer transportation to our location from town centers in Montego Bay, Falmouth, Lucea, Cambridge and Savanna-La-Mar.

Lunch, right here

No need to pack yours! We have a diverse food court on site and, as an added bonus, lunch is on us for your first two weeks.

Save & get physical

Employees get a free gym membership to 365 Fitness Express locations in Montego Bay and Savanna-La-Mar.

All about total wellness

Health and life insurance are provided with on-site nursing (at no cost to you) and doctor visits as low as $200. We also offer free mental health support as well as low-cost chiropractor services and over-the-counter medications.

Making your money count

We offer banking and financial support on a weekly basis right on site. ?Get help with opening accounts and guidance for managing your financial nest egg, including investments and insurance.

An open, supportive work place

We put an extra emphasis on making you comfortable so you can focus on new opportunities. Additionally, we offer full and part time schedules with the ability to adjust should life throw you a curve.

Our mission

Our values guide our actions

We deliver an outstanding customer experience at every opportunity as a result of our commitment, passion, and dedication to excellence.

Cosmos

Integrity

I say what I do, I do what I say.

Earth

Respect

I treat others with kindness and empathy.

Metal

Professionalism

I do things right the very first time.

Air

Innovation

I create and improve.

Fire

Commitment

I'm passionate and engaged.